It might surprise you Let me first tell you what’s it not. It’s not revenue or cost of goods, stock price or even new customer sales. The most important business indicator to measure is the amount of joy which people have in their work. When people enjoy...
Early one morning, Robert awoke, made his wife of 41 years some banana bread, took out the garbage and called to cancel a doctors appointment scheduled for the next day. He wrote a note to remind his wife to pick up the dry cleaning. All things considered, it seemed...