What is the role of the leader? It really depends on the perspective of different stakeholders, what role of the leader is going to be. In general, the board, shareholders, and top management expect the leader to maximize profit. The employees, who work for the...
Originally published August 2012 | Updated July 2026 Have you ever walked away from a conversation convinced everyone understood each other, only to discover later that everyone left with a different interpretation? Most organizational problems don’t begin with...
A new definition of quality While the traditional definitions and measurements of quality are worth aspiring to, I would like to offer an additional level of thinking. Webster’s definition defines quality as a general term applicable to any trait or characteristic...
People gain their self-esteem from their work Work takes up the majority of one’s life. The contributions we make, the feedback we receive, the new opportunities – all contribute to our self-esteem. When people feel good about their work, they communicate...
What is leadership? Great leaders are creative, decisive, and charismatic. Strong leaders understand what is important to them. They are strong at persuading and communicating the vision, which they want others to have. Great leaders display personal mastery and...
Managing and coaching is different Think of the best coach you ever had, either at work or outside of work. What did the coach do that was effective? How did the coach interact with you? What kinds of things did the coach help you to achieve? Now think of the best...
